Service System

From requirement consultation to after-sales warranty, standardized processes ensure high-quality delivery

Standardized Delivery Process

Product Quality Assurance

7x24

24/7 Service Response

300+

Successful Service Cases

Delivery Process

Ten-Step Delivery Process

From requirements communication to after-sales support, every stage has clear deliverables and quality standards

Requirement Consultation

In-depth understanding of the client's project background, functional requirements and budget range

Site Survey

Professional team on-site measurement, understanding spatial conditions and usage environment

Solution Design

Providing detailed space planning proposals and 3D renderings

Sample Confirmation

Producing samples for client to confirm materials, craftsmanship and details

Batch Production

After confirmation, entering automated production line for batch manufacturing

Quality Inspection

Each item passes quality inspection to ensure product compliance

Logistics & Delivery

Professional packaging and transportation, ensuring safe product delivery

Professional Installation

Experienced installation team on-site construction

Acceptance & Delivery

Client item-by-item acceptance, formal delivery upon satisfaction

After-Sales Warranty

Providing comprehensive after-sales service and regular follow-up visits

Service Promise

Service Commitments

Fulfilling every service commitment at the highest industry standard, giving clients peace of mind

24/7 Customer Support

Round-the-clock customer service hotline, 24/7 uninterrupted service, always responding to your needs and inquiries

24-Hour Response

Professional personnel dispatched within 24 hours of repair request, quickly identifying and resolving issues

12-Hour Follow-Up

Phone follow-up within 12 hours after service completion, confirming thorough resolution and client satisfaction

5+ Year Product Warranty

Industry-leading warranty period, extended warranty on core components, free repair and replacement during warranty period

Regular Specialized Follow-Up

Proactive after-sales care, quarterly follow-up visits to inspect equipment operation status, early detection of potential issues

📚

Delivery Training & Guidance

Expert instructors on-site demonstrations, one-on-one practical guidance, ensuring correct and efficient equipment use

Quality Assurance Trusted

Horui Medical consistently adheres to a customer-centric service philosophy, with strict quality control at every stage from product design to after-sales service. We commit that all products use eco-friendly medical-grade materials, certified by ISO Quality Management System Certification, providing clients with safe, reliable, and durable medical space solutions.

After-Sales Support

After-Sales Service Support

Multi-dimensional after-sales support system, giving you peace of mind

7x24

Customer Support Services

24/7 hotline, always responding to your needs and inquiries

24-hour customer service response

Upon receiving repair requests, 24 hours, arrange professional personnel to respond and handle

12h

24-hour follow-up service

After service completion, 12 hours, phone follow-up to ensure complete problem resolution

5+Product Warranty

Industry-leading warranty period, extended warranty on core components

Regular Callback

Horui's Signature Periodic Follow-up

Proactive after-sales care, regular follow-ups ensure long-term stable equipment operation

Follow-up Process

Phone Booking

On-site Inspection

Issue Log

Solutions

Follow-up Tracking

Maintenance Content and Standards

Product Performance Testing

Software Upgrade

Safety Calibration

Parts Replacement

Cleaning & Maintenance

Maintenance Report

Training Guide

Horui's Signature Delivery Training Guide

Delivery goes beyond installation - professional on-site training ensures correct usage

Training Content

Equipment Operation Standards and Procedures
Safety Usage Guidelines
Daily Maintenance and Troubleshooting Knowledge

Training Format

Expert instructors provide on-site demonstrations
One-on-one hands-on guidance
Interactive Q&A and problem-solving